Pune, India
38, Dr. Ambedkar Road, near Sangam Bridge
N/A
+91 2026058080
Excellent experience in a Government department, was a pleasant surprise, clean, organized, efficient, friendly, process oriented, clear guidelines, prompt, fast. After a very long time happy to see a professional nice government department. Thanks to e-governance & the nice staffs here. This RTO branch serves Learner license & Endorsements, ample open car parking (20 INR parking fee, worth every penny), nicely managed, someone even assist in parking and slot allocation. Greenish with Trees, has two buildings, one with ground floor and another with multiple floors. First one serves all processing & scrutinize, other one issues / delivers the physical licenses / license cards in the first floor. Instructions are very prominent everywhere, opens by 7:30 am (nicely cleaned and sanitized before that), has separate sections for Biometrics, Document verification, Computer based online Learner license test (has several rows of computers, each slot / cubicle nicely numbered). Staff in computer / online section provide enough guidance to the participant. Parking is wheel-chair supported but entrance inside the buildings (two separate buildings) requires changes to support wheel-chair (hope the authorities add that support soon). Separate parking is available for visitors and staff. Very happy to see a nice, professional, efficient Government department. Thanks to all the honest & efficient staffs here. Note: One excellent person has done a great pictures on the floor on road safety just using rangoli powder. Amazing, talented soul! (pictures attached)
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This is the Regional Transport Office for Pune City. All types of Vehicle Registration , Fitness , Driving license test , issue , renewal is done here on weekdays. Tests are also held on Saturdays. Compared to RTOs in other metro cities , it's little bit cleaner and less corrupted , if one has the documents then you can get things done like getting new learner licenses , etc. Without getting involved into the broker's traps who are always there to fool people. This is a big places and parking is available inside the premises. Learner license can be issued within one single day if one passes the online test.
Go at your own risk. The services and etc are okish; of course can be better. The thing is as per my experience on 16th March 21, they are not following even a single CoVID guideline. A lot of people were not wearing any mask, no official objected that, even few officials weren't wearing mask. There was no social distancing maintained between the people coming there for the services ! Yes, people should be aware; but, it is also responsibility of the authority to make them follow rules. The situation was horrible. Also, about the place the guidelines could had been better at the place to guide people correctly through the process. There were fewer to none signs for maintaining social distancing at the different places inside the premises. The place is also full of fraud agents they ask for few hundred to even thousand rupees money to get your learning license and make you follow all the process yourself. There is no control over these people by authorities. Officials never asked any person to wear a mask or to maintain social distancing. No doubt the cases in Maharashtra are boosting.
It's kind of mixed experience. If you have applied online, process is very simple streamlined and automated. You go from one window to another getting your biometric done first then the documents validation and so on. Beware of agents outside. Don't ask them anything and go inside the building straight. Also in case you need to get any document printed, there are vans parked outside the wall which is accessible from behind the parking. Just don't ask any agent. They will charge you 100 for single print.
I have visited for two task 1.Learning license: If you have submitted all documents properly then no need to worry,you will get free from here with in 1 or max by 2 hours. Surprisingly, Staff is good and helpful, For better experience and to avoid crowd select slot from early morning. Overall good experience (Plz see attached photos for documents required) 2.Transfer ownership of vehicle: It is complete online process,If you have submitted all documents properly then no need to worry,you will get free from here with in 30min or 1 hour. Online process is good and reducing efforts ,corruption and interference from agent (Plz see attached photos for documents required) Ensure Pencil sketch of Chassis no should be proper and from chassis body only.. Keep extra copies of form 29 ,form 30 and fee receipt as mentioned in required documents..
Horrible and most corrupted place. If you really wish to see how people misuse of law and how official get's into it without making their hands dirty....visit this place. They will ask you to pay 50 as official fee but to pay that fee you will have to walk out of office and pay it to photocopy guy and to receive that fee he'll charge you50 more. After doing all this circus your work will be done. I suggest you to go there with some nominal work and see the process. All services are online is myth.....
Office was clean. Staff is helpful. Do online process (payment) and carry all documents that need to process original and photocopies and submit it. Staff will help you to rearrange documents and they'll guide if need something else. Do not contact any agent they will charge much more than needed. All processes are quite straightforward and simple so do not hesitate to do it yourself that save very good extra amount. If help needed then search online or visit rto office enquiry section they'll help you out.
Much better than how it used to be. Processes have been streamlined since most of it can be done online. Don't really need an agent. Still could spot an odd one here and there.
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